Why do I hear a chiming sound while using a Communicator?

The chime heard in your ear indicates that you are Engaged, a status which can be used while you are providing assistance or completing a task requiring focus. Users who are Engaged will not hear Broadcasts, Chats, Messages, and Announcements. 

You can switch back to Available from Engaged by quickly tapping the Command Button.

For additional questions or information, please contact Customer Support