Q: How do I give an employee the ability to use advanced commands?

A: Access to basic / advanced commands is granted through the Theatro Services Portal which in accessed at central.theatro.com by your store’s Theatro administrator (Store Manager, Assistant Store Manager, Operations Manager, HR Manager).  

Q: An employee has been given access to advanced commands in error.  How do I switch them back to basic commands only?

A: Access to basic / advanced commands is granted through the Theatro Services Portal which in accessed at central.theatro.com by your store’s Theatro administrator (Store Manager, Assistant Store Manager, Operations Manager, HR Manager).  

Q: I added an employee as an advanced user but they are still unable to Check-in as Manager on Duty and they can’t record the Huddle Message? What do I do?

A: Users will need to have both advanced command and be added to the designated group.  Please ensure the user is added to the "Managers" group for Manager on Duty, and "Huddle" for the huddle. Users will need to have both advanced command and be added to the designated group.