How to Remove/Enter New Employees

Q: How do I add a new employee to the system?

A: New employees are added through the Theatro Services Portal which can be reached at central.theatro.com by your store’s Theatro administrator (Store Manager, Assistant Store Manager, Operations Manager, HR Manager).  For more information on how to set up a new employee please use the Theatro Services Portal User Guide for more information.

Note: The system will automatically default to advanced user command access. When adding a new employee, please ensure to change the user to basic if the new employee does not need advanced user command access.

Q: The employee has a name that may be difficult to pronounce based on its spelling.  How can I make sure that the system pronounces the name correctly?

A: Please use your Theatro communicator to provide a recording of your name pronunciation.  Simply say, “Message Tech Support” and when the system responds with “go ahead” leave Theatro a message with “The correct way to pronounce my name is ____.”

Q: In the portal, names are highlighted in red? What does that mean?

A: The system will flag names that require pronunciation validation by highlighting the names in red. For instructions on how to validate an employee’s name pronunciation please see the Theatro Services Portal Quick Guide.

(link to document #3 - Theatro Services Portal – Getting Started Guide)

Q: How do I remove an employee from the system?

A: Employees are removed, added, and edited using the Theatro Services Portal which is accessed at central.theatro.com by your store’s Theatro administrator (Store Manager, Assistant Store Manager, Operations Manager, HR Manager).  For more information on how to set up a new employee please use the Theatro Services Portal User Guide for more information.