Theatro user, The Container Store, is sending John Thrailkill, Executive Vice President of IT and Business Development, to speak at ShopTalk in Las Vegas, NV March 18-21, 2018.
Thrailkill's session titled "THE EVOLVING STORE WORKFORCE" runs in Track 2, from 5:15PM - 5:55PM Tuesday, March 20, 2018. This session delves into how the role of stores is changing. Store inventory is increasingly being used to fulfill online orders--at the same time, stores are becoming more experiential as retailers add new services and features. Stores are also being infused with technologies that both improve customer experiences and streamline operations. The store workforce needs to adapt to these changes: Employees must now be flexible enough to pick up new skills and knowledgeable enough to cater to higher customer expectations. In this session, leading retailers will discuss how they are using new tools (Theatro!) and strategies to train, schedule and incentivize the store workforce.
Register to attend: https://shoptalk.com