Headset Troubleshooting

If you suspect your headset may not be working, follow these steps:

1. Ensure that the headset is fully plugged into the headphone jack.
2. Unplug the headset from the jack and plug it back in.
3. Grab another headset and try that one.
   1. If it works, the headset is broken.
   2. If it does not work the audio jack on the communicator may be broken.

Headsets can be replaced by following these steps:

1. Gather all damaged headsets
2. Go to: nationalorders.com/hotswap
3. Enter required company information 
4. Enter:
   • Product Name: EHLG1W-THEATRO
   • Quantity:# of damaged units
   • Description of Issue:Defective Mic
5. Select 'Submit'

NOTE: you will not need to physically return these units to the vendor, just cut the cords and toss after   you order new earpieces. 

If you discovered a broken audio jack please refer to our hardware replacement policy (link).

-Theatro Support